Transcribing call center conversations into text, teliScribe is the core component of a Speech Analytics solution. It allows thereafter call mining activities, providing a fast and accurate analysis of transcribed calls using textual search of keywords.
It also allows recognizing the human aspect of speech, such as topics discussed, environment, gender etc.
With teliScribe, the calls can be classified into categories according to different parameters like types of demands, reasons of calls (consulting, appointment, subscription, cancellation ...) or types of products and services.
The classification into these topics improves a call center's activity by optimizing services for most common demands, identifying the qualifications needed or measuring client satisfaction.
Beyond those aspects teliScribe and Speech analytics also help an organization to explore new discussed topics and thus evolve its products and services accordingly. Relevant information is automatically brought into light without any human effort.
To benefit from Speech Analytics technology, OnMobile's teliScribe helps you get the detailed analysis of a single or large numbers of calls.