Privacy Policy

OnMobile Global Limited and its subsidiaries (hereinafter referred as ‘OnMobile’), are committed to respect your privacy and choices while using our website. This privacy notice explains how we collect, use, and share your personal data when you interact with us, including through our website. It is encouraged that you to read this notice, together with any additional and more specific information we may provide to you on various occasions when we are collecting or processing personal data on OnMobile websites, products or applications, events and initiatives so that you are aware of how and the purpose for which we are processing your personal data. (Note: A different privacy notice is issued which applies to an employment relationship between OnMobile and its employees.)

I. Personal Information We May Collect and Process:

For the purposes of this privacy notice, ‘Personal Information’ is any data which relates to an individual who may be identified from that data, or from a combination of a set of data, and other information which is or may be in possession of OnMobile.

In general, you may browse our website without providing any Personal Information about yourself. However, certain information such as your IP address, your computers’ operating system, and browser type may be collected in order to provide better usability, troubleshooting, site maintenance and to understand which parts of the website are visited and how frequently.

We are legally bound to ensure that the provisions and regulations laid in General Data Protection Regulation (GDPR)/other applicable Data Protection laws across the globe as per the applicable jurisdiction are respected and adhered to. In case of specific business requirements, OnMobile may collect information, which includes:

• Contact information: your name, email address, and phone number
• Demographic information: such as your age, gender, and location
• Information about your interests and activities
• Information about your use of our website, such as the pages you visit and the products you view using Cookies
• Account Information: Username, password, usage data
• Transaction Records: Purchase history, payment details
• Identification information (National Identity numbers)

OnMobile is committed to ensure that information, which is deemed necessary to conduct legitimate business activities like provision of various services alone, is collected from customers/subscribers.

II. How Do We Collect Your Personal Data:

We collect your personal data through various means, including:

• When you provide it to us directly, such as when creating an account, contacting us, or making a purchase
• When you use our website or products website, such as browsing pages, viewing products, or interacting with our content
• From third parties, such as when you connect your social media account to our website

III. How Do We Use Your Personal Data:

We use your personal data for various purposes, including:

• To provide and enhance our services: We use your data to deliver personalized entertainment experiences (Legal basis: Performance of a contract).
• To manage user accounts: We process your data to maintain and manage your account (Legal basis: Performance of a contract).
• For transaction processing: We use your data to process purchases and manage payments (Legal basis: Performance of a contract).
• For marketing and communication: With your consent, we may use your data to send you updates and promotional materials (Legal basis: Consent).
• To comply with legal obligations: We process your data as necessary to comply with our legal obligations (Legal basis: Legal obligation)

IV. Data recipients, transfer, and disclosure of Personal Information:

We may share your data with third parties, including third-party service providers and other entities in OnMobile Group. Further, OnMobile does not share your personal data with third parties for any additional purpose unless required to fulfill a legal obligation or a legitimate business purpose where permitted by law.

In accordance with our standards, all of our third-party service providers are expected to implement the necessary security measures to safeguard your personal information. We restrict our third-party service providers from misusing your personal information for their own purposes. We only give them permission for processing your personal data for those reasons, in compliance with GDPR/other applicable Data Protection laws and regulations, and as directed by us. In order to comply with the law or to co-operate with regulators, we might also need to disclose your personal data.

OnMobile does not share your Personal Information with third parties for marketing purposes without seeking your prior permission. OnMobile will seek your consent prior to using or sharing Personal Information for any purpose beyond the requirement for which it was originally collected.

We may share your Personal Information within OnMobile or with any of its subsidiaries, business partners, service vendors, authorized third-party agents, or contractors located in any part of the world for the purposes of data processing, storage, or to provide a requested service or transaction.OnMobile doesn’t contact consumers for marketing purposes or launch/promotion of new services. Should there be any such business requirements, OnMobile is committed to ensure that the relevant regulations are complied with.

When required, OnMobile may disclose Personal Information to external law enforcement bodies or regulatory authorities, in order to comply with legal obligations.

V. International Data Transfers

We may transfer your personal data to one of more countries outside of your country of residence or outside of the country in which you access this website, other applicable jurisdiction across the globe, in order to perform one of the activities listed above. We ensure appropriate safeguards are in place, such as the use of Standard Contractual Clauses and other security measures according to the laws of the country in which you reside to protect your personal data when transferring it internationally.

VI. Use of cookies:

Cookies are small text files that, like most other Web servers, we place in your device that you use to access our website. This is done to recognize your device during a session or in your future visits to our website, primarily in order to provide better user experience.

Types of cookies used:

Session cookie: Session cookies remain only as long as a browsing session is active, and are intended to avoid user inconvenience during browsing. These cookies allow websites to link the actions of a user during a browser session and expire at the end of the browsing session. Session cookies also assist the user in navigating the website, and allow the user to access secure parts of the webpage when logged in.

Persistent cookie: Persistent cookies are stored on a user’s device even after termination of a browsing session. It helps in recalling the preferences or actions of the user. Persistent cookies are used for a variety of purposes such as retaining the visitor’s language and regional preference(s) at the end of each browsing session.

We will use cookies to identify how you arrived at our website, to sample what pages you found more interesting or relevant, navigational experience and patterns around our website to make it more effective and to derive choices on how to make it relevant for users

Depending on the type and settings of your browser, cookies may be accepted by default. Most Browsers accept cookies by default. You may change the settings of your browser to delete existing cookies or prevent future cookies from being automatically accepted. If you disable cookies, certain parts and functions of our website may not be available.

VII. Data Protection and Security

We are committed to implementing appropriate technical and organizational measures to ensure the security and confidentiality of your personal data. We have implemented safeguards to protect your personal data from unauthorized access, loss, alteration, or destruction. These measures include secure data storage and encryption, access controls and authentication mechanisms, regular monitoring and testing of our systems, and training and awareness programs for our employees. OnMobile is committed to implement such further controls and technical measures in place from time to time as may be mandated by any regulatory authority or as may be required by the internal policies, practices and business requirements.

VIII. Data Retention & Disposal (How Long Do We Keep Your Personal Data)

We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, and fulfil other legitimate business purposes. Details of retention periods for different aspects of your personal data are available in our retention policy. The policy can be requested at privacy@onmobile.com

The quantity, nature, and sensitivity of the personal data, the possibility of harm from its unauthorized use or disclosure, the reasons we process your personal data and whether those purposes can be fulfilled by other means, and the relevant legal requirements are all considered when determining the proper retention period for that data.

IX. Your Rights

Under General Data Protection Regulation (GDPR)/applicable data protection laws across the globe as per the applicable jurisdiction, you have the following rights regarding your personal data:

• Right to access: You have the right to request access to the personal data we hold about you.
• Right to rectification: You can request the correction of any inaccuracies in your personal data.
• Right to erasure: You can request the deletion of your personal data under certain circumstances.
• Right to restrict processing: You can request that we limit the processing of your personal data under certain conditions.
• Right to data portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to object: You have the right to object to the processing of your personal data in certain situations.
• Right to withdraw consent: If we rely on your consent for processing, you have the right to withdraw your consent at any time. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legal basis for doing so.

To exercise your rights or if you have any questions or concerns about the processing of your personal data, please contact us at privacy@onmobile.com

X. Linked websites

OnMobile may provide links to third-party websites and services. However, OnMobile is not responsible for the privacy statements, practices, or the contents of such third-party websites.

XI. Data Breach Notification

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant authorities and affected individuals as required by law

XI. Updates to this privacy notice

OnMobile may change the data privacy practices and update this privacy notice as and when the need arises and the same will be made available on the website. But our commitment to protect the privacy of website users will continue to remain.

Click here for more information about the Data Protection Policy

In case of any queries or concerns regarding the privacy policy, you may please send an email to privacy@onmobile.com